FAQS

What will I receive in my box?

Our boxes are made of kraft card and are covered in our beautiful signature doodle design.


The box has a space for the lucky boy or girl to write their name and a special message is printed on the bottom.


Inside, your gifts are carefully wrapped in brightly coloured tissue paper, sealed with our doodle stickers.  Also inside is a doodle postcard, on which you can choose to add a personalised handwritten message.


Our themed boxes come filled with fun, activity-based gifts.  You can also choose to add additional items to each box.


When will I receive my box?

Free UK shipping comes as standard on all boxes.  Boxes are sent the same day when orders are placed before 2pm and are sent by Royal Mail second class.  Boxes should arrive within 3-5 working days.


If you need your box to arrive quickly, the following options are available:

  • Royal Mail 1st class signed for - £4.45
  • Special delivery, guaranteed by 1pm the next day (when ordered by 2pm) - £8.60

How do I return an item?


If you are not completely satisfied with your order, you may return your box and products to us.  Refunds will be given if items are received in their original condition in their original product packaging.  Items must be returned within 14 days of receipt.


How do I contact you?


To speak to a member of the Not Another Birthday team, fill out our contact form on the Contact Us page or email [email protected].


How can I keep up to date with news and information


We’d love to keep you updated with news, information and product launches.  Sign up to our newsletter here and follow us on social media.